When you have a problem with the delivery of money, by a casino supported by eCOGRA, you can request help from this entity to initiate an investigation.
For this purpose, you can contact this entity through its website. From there you can send them all the documentation that you have to support your complaint: game histories, screenshots, emails sent and responses or chat conversations with the operator.
If the problem is not resolved, eCOGRA will provide advice and mediation with the online casino at no cost.
Remember that if a casino does not have the eCOGRA seal or endorsement, it does not mean that it is not trustworthy. The important thing is to check that you have a valid license in any country, as this will facilitate any claim or complaint that you wish to file.
On the eCOGRA website you can see the online casinos and software providers that are audited and supported by this entity. Some of the most recognized casinos are: Jackpot City, 888 Casino, Dash Casino, 32 Red, Ladbrokes Casino and 777 Dragon. Similarly, All Jackpots Casino, All Slots and Mummys Gold stand out, among others.
What Audit Services Do You Offer?
These are services that this entity offers to online casino operators and software providers.
For casinos and live game developers, it provides data analysis based on the results of those games.
It also conducts withdrawal payment reviews on a monthly basis for games offered by online casinos . This is applicable for slots , poker, and table games. It also conducts annual reviews for games of skill, such as bingo, video poker , roulette and blackjack .